This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Sandy Springs. The City's Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Robert Wheeler
City of Sandy Springs
ADA Compliance Officer
7840 Roswell Road, Building 500
Sandy Springs, Georgia 30350
Within 15 calendar days after receipt of the complaint, the ADA Compliance Officer or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Compliance Officer or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Sandy Springs and offer options for substantive resolution of the complaint.
If the response by the ADA Compliance Officer or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Director of Community Development or his/her designee. Within 15 calendar days after receipt of the appeal, the Director of Community Development or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Director of Community Development or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All appeals of the Director of Community Development determination shall be pursuant to Article XXII of the City of Sandy Springs Zoning Ordinance.
All written complaints received by the ADA Compliance Officer, the Director of Community Development, and the Board of Appeals shall be retained by the City of Sandy Springs for at least three years from the date of the City’s final determination.